Can a removals company deliver my items on my behalf without me being there?

Yes. If it really is impossible for you to be there on moving in day there you can come in beforehand to sign your Storage Licence Agreement. You’ll need to provide us with written authorisation that the removals company are permitted to access your unit. You’ll need to provide them with the key to your padlock and instruct them to load the unit on your behalf. Once your goods have been loaded the removals firm will have to lock door with your padlock and you’ll have to arrange to take possession of the key from them independently of us. We do not hold keys for customers.

Please note that we do not hold any responsibility for your items while they are being loaded by your removals company.

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