about our stores
What is self storage?
Self storage is short for ‘self-service storage’. It can mean either a locker or a unit that you can rent to securely store your possessions in.
How does self storage with Henfield work?
Whether you are a business or a personal customer, storing with us is convenient, flexible and simple. There are just 4 easy steps:
- Step 1 – Find your nearest store. You can simply enter your postcode or choose a branch from the dropdown menu.
- Step 2 – Choose your space. If you need help call and speak to one of our friendly and helpful team who can guide you through this process.
- Step 3 – Book your unit. You can do this quickly and easily online, or over the phone with one of our team.
- Step 4 – Move in! If you prepay 3 months or longer we’ll provide a free collection service, which can be worth up to £250 (not available for lockers). We’ll help you from start to finish with moving your things into your unit. For more information see our Free Collection Service section below.
What special offers do you have?
We have several special offers that you can take advantage of:
- Free collection if you prepay for 3 months or more.
- 5% off plus a free collection when you prepay for 6-11 months.
- 10% off plus a free collection when you prepay for 12 months.
Call us to speak to one of our friendly team for further details about our offers.
How do I pay?
We strongly prefer our customers to pay by Direct Debit, though we do accept debit cards and reluctantly, credit cards.
Unfortunately we don’t accept cash or cheques.
For more information see our Costs and Payments section below.
What are the opening hours?
The opening hours for our London stores are:
Monday – Friday 8:30am – 5:00pm
Saturday 9:00am – 1:30pm
Sunday 9:00am – 11:30am
The opening hours for our Horsham store are:
Monday – Friday 8.00am-5.00pm
Are the stores open on Bank Holidays?
Our stores are closed on Christmas Day, Boxing Day, New Year’s Day and Easter Sunday.
Otherwise our general Bank Holiday opening times are:
London stores: 9:00am – 12:30pm
Horsham branch: 8.00am-12:30pm
Before you come, please check the website or call the branch to check that we’re open.
Is there parking on site?
Yes. There is free parking at all of our stores.
Can I have access to my unit outside of the opening hours?
No. Unfortunately, it’s not possible to access your unit outside of our opening hours.
Can I bring my children with me to the storage unit?
Sadly not. For safety reasons our buildings are kid free zones, so please leave them at home when you’re accessing your unit.
Can I bring my pet with me to the storage unit?
No. Our stores can be very busy with heavy goods being moved around. For safety reasons, pets are not permitted on our premises. Guide dogs are allowed.
Do all the stores have trolleys available?
Yes. There are trolleys for you to take your items to your unit.
Do all the stores have lifts?
Yes. If your unit is on the upper floors there are goods lifts available for you to use.
In some of our braches there are some units which don’t have full lift access; we charge less for these ‘budget’ spaces. If you’re interested in renting one of these please call us for more information.
Are the stores temperature controlled?
No. We keep our environmental footprint, our costs and our prices low by not heating or air-conditioning the stores. As long as your goods are dry when you bring them in, there shouldn’t be any problem. Don’t store wine with us though – you’ll need a proper wine storage facility for this.
Are there toilets available?
Yes. There are customer toilets available at all of our stores.
Is there Wi-Fi available?
No. We do not currently offer this facility.
Do you offer a forklifting facility?
No. We do not currently offer this facility.
free collection service
How can I get this service?
Customers who prepay for 3 months or longer are offered a free collection. This offer excludes customers renting lockers and is subject to availability.
How much will I save?
Our free collection service can be worth up to £250. We save you the cost of van rental (can easily be over £100 for a day) and we provide someone to help you lift & shift for the whole day if required. We don’t charge extra for mileage or extra hours – we just help you get the job done.
How many men will you send?
We normally send one a man and one van. For very large collections we can sometimes send two men and two vans. We may need to charge for the extra resources.
Will you dismantle furniture and help me pack my things?
No. A collection is not a full removal service. We require the goods to be fully dismantled and packed, and where necessary protected for transporting. They should be on the ground floor and ready to be loaded onto the van.
Will I have to help with the lifting and carrying?
Yes. It’s a team effort between our driver and you and we will help from start to finish. Together with you we’ll load the goods into the van. Once back at our storage facility we’ll unload and pack the goods into the unit together.
How many helpers do I have to provide?
We require you to provide helpers to assist the driver. The helpers should be able to lift and carry your goods and be available for both loading and unloading:
- 15-40 sq ft units – At least 1 helper
- 50-90 sq ft units – At least 2 helpers
- 100 + sq ft units – At least 3 helpers
- If you cannot arrange helpers we can provide this at a cost of £150 per man.
I’ve got some really expensive items to store, what should I do?
Let us know beforehand. Items worth more than £2000 must be declared in writing ahead of the collection. We reserve the right to decline the handling and/or storage of certain very heavy or expensive items.
What happens if the van receives a parking fine?
Please ensure there is adequate parking available. You are responsible for parking tickets or parking fines received during the collection.
I want to know more. Can I read the full Collection Terms and Conditions?
Yes. Please view the full Collection Ts and Cs here.
about our storage units
What size unit will I need?
The size of the space you’ll need depends on what items you’d like to store. We offer units that range from a small locker up to ones that can hold the contents of a large house, and everything in between. User our handy storage size estimator, or call and speak to one of our friendly and helpful team who can guide you through this process.
How tall are the units?
Out units are generally 7ft (2.1 metres) tall. We will always endeavour to find a solution for you if you have an oversized item to store.
Is there shelving in the units?
No, we do not provide shelving. However, you are welcome to put in free-standing shelving in your unit, which must be taken away when you finish renting it.
It is not permitted to fix shelving to the walls of the units.
Can I have a power supply to my unit?
No. We do not currently provide this facility.
Do I have to store my items in boxes?
No. You are welcome to store your items however you wish. We do recommend that you store in boxes wherever possible as it’ll be much easier for you to move your things in at the beginning and out and again at the end of your rental. We sell boxes and other packaging materials. Please call us for further details.
what can and can't be stored in the unit
Can I store any food or drink?
No. We do not allow food or drink to be stored in any of our stores.
Can I store a fridge or freezer?
Yes. Your fridge or freezer must be fully defrosted and cleaned before it can be stored.
Can I store a vehicle?
No. We do not allow vehicles to be stored at any of our stores. This includes caravans.
What restrictions are there on what I can store?
To protect the safety of our staff, our customers and their goods the following items are not permitted to be stored:
- Any food or drink
- Compressed gas
- Combustible/flammable material
- Any illegal items
- Anything that emits fumes or odours
Can I store someone else’s items?
Yes. You must have permission from whoever owns the items. The contract must be under your name and you will be responsible for paying the rental of the unit.
Can I add and remove items from the unit once I’ve moved in?
Yes. The unit is your space to use as you like. You are welcome to move things in and take things out as often as you like, within our opening hours.
Can I sleep in the unit?
No. This is not permitted.
How secure are my belongings?
When you visit a Henfield Storage facility you’ll see safety and security is one of our top priorities. We’ll take care of your goods as if they’re our own:
- Security Fencing
- Intruder Alarms linked to Monitoring Stations and Police
- 24 Hour Digital Colour CCTV
- Fully Staffed During Opening Hours
- Motion Sensitive and/or High Efficiency Lighting
- High Quality Steel Units
- Smoke Detectors
- Fire Points
- Fully Trained Staff
Is there CCTV?
Yes. All of our sites have 24 Hour Digital Colour CCTV.
Why do I need a padlock?
For security reasons only the contract holder is allowed to access the unit. Each unit door is locked with the customer’s own padlock, the key for which is held by the customer.
Only the account holder or an authorised person is allowed to enter to a unit.
Can I buy a padlock? How much do they cost?
Yes. We sell high quality unique steel padlocks for £10.
What happens if I lose my key?
Don’t worry, it happens. If you lose your key let us know. Come into the branch with some ID and we can cut the lock for a small charge.
Customers are not permitted to bring their own bolt cutters or angle grinders into our stores.
Does anyone else have access to my unit?
No. Only you are allowed to have access to your unit. However, you can if you wish give written permission for others to have authorisation to access the unit. If you choose to do this you will have to share with them the key or code to your padlock.
Can I share access to my unit with someone else?
Yes. You can grant access to someone else as long as you give us written permission that they are permitted to access your unit.
Will you keep a key to my unit in the office for me?
No. We do not hold customers’ keys.
You ask for contact details for a secondary person when I open the contract. What is this for?
The secondary contact is someone who you want us to contact in case of an emergency. It can be a family member, a friend or a work colleague.
costs and payments
Why is Henfield so much cheaper than everyone else?
We’re often asked how we can be so much cheaper than our competitors.
- Firstly we keep our overheads low. We can do this because our stores are not located on the high street (where you would pay a big premium).
- Secondly, we don’t have a head office – we work on a local level.
- Thirdly our staff are multi-taskers. We do more than sit behind a desk answering the phone. We drive the vans and we ARE the Free Collection service.
Can I get a discount for paying longer in advance?
Yes. In addition to our free collection service, which can be worth up to £250, we have some fantastic discounts for customers who choose to prepay:
- 5% when you prepay for 6-11 months.
- 10% when you prepay for 12 months.
Call us to speak to one of our friendly team for further details about our offers.
Why do I need insurance?
Insuring your stored goods is a requirement for all customers under our Terms and Conditions. As far as we know, this is true for all storage providers within the industry.
The amount of cover you choose should accurately reflect the value of the items in your unit.
For more information see the Insurance section below.
Do you offer a price match service?
Yes. We try very hard to consistently offer the most competitive storage rates in the local are, but if you find a cheaper like-for-like quote please forward it onto your local branch and we will be happy to match it.
See our full Special Offer Terms and Conditions here.
Do I have to pay a deposit for the storage unit?
Yes. All customers are required to pay a rental deposit which is fully refunded at the end of your rental period. The rental deposit is equal to a months’ rental less the VAT.
Why do the prices vary from one store to another?
Storage prices vary in the same way that property prices can vary in different locations. Although we do everything we can to keep our overheads low so we can pass that benefit onto our customers, it does costs us more to run a storage facility in some locations than in others and our prices reflect this.
Why do I have to pay in advance for my storage?
Payments are taken in advance from all customers, in a similar way to how people pay for a rented property. Charging you in this way means we don’t have to carry out a credit check.
If you pay for a period of time and end up leaving early, unused days of rental are calculated and returned, so you only pay for the days you rent the unit for.
Do I pay weekly or monthly?
We do not take weekly payments.
We charge per calendar month, unlike some of our competitors who charge every 28 days. This is much better for our customers as it means that over a year with us you would make 12 payments whereas with a competitor you would make 13. Further, with Henfield, your payment date will be at the same time of the month, every month; you won’t get some months with two payments in them either.
You are welcome to pay longer than a month in advance. If you do so you will be eligible for some fantastic discounts:
- Free collection when you prepay for 3 months or longer
- 5% + a Free collection when you prepay for 6-11 months.
- 10% + a Free collection when you prepay for 12 months.
Are there any admin fees I have to pay?
No. Unlike some of our competitors we do not have any additional admin fees.
All customers are required to pay a rental deposit which is fully refunded at the end of your rental period.
Are there any hidden costs?
No. We are proud to say that unlike some of our competitors our prices are fully transparent. You pay a rental deposit and possibly an insurance deposit, both of which are returned at the end of your rental. All our prices include VAT and if you use our insurance the price you pay for that is determined by the value of your goods. If you need to buy a padlock from us, it costs £10.
Can I claim back the VAT?
If your company is VAT registered you can claim the VAT back. For more information please contact HMRC.
What happens to my belongings if I miss a payment?
We will always let you know well in advance when an invoice is coming due and will contact you to request payment. However, if you do fall behind it’s important that you contact your store manager at the earliest opportunity to discuss your options.
Why do I need insurance?
We have buildings insurance, but you’ll need your own self storage insurance to cover the items stored in your unit. Self storage insurance works in a similar way to how contents insurance works for someone living in an apartment that has buildings insurance covered by a third party. Our insurance covers our building, your insurance covers your belongings kept in self storage.
is it mandatory to insure my goods in storage?
Yes. Insuring your stored goods is a requirement for all customers under our Terms and Conditions, and this is true for all storage providers within the industry. Before you store with us you must either take out our insurance cover or provide proof of your own cover. The amount of cover you choose should accurately reflect the value of the items in your unit.
Does my quote on the website include insurance?
No. How much insurance you take out and therefore how much that costs will depend on the true replacement value of what you store. As we don’t know this at the time you get your quote it would be impossible for us to include it in the price at that stage.
do I have to use Henfield’s insurance, or can I find my own?
You can use your own insurance policy as long as it covers goods placed in self storage. You’ll need to email your policy document to us ahead of time so we can check that it includes all the main storage-related coverage items. Be aware that some household policies do not cover goods placed in self storage; check with your insurer that your policy includes coverage for goods not stored on your property. You will need to ensure the policy document includes our name and the address of the store you are using. It is your responsibility to keep your insurance valid.
Please note: we do not accept Insurastore insurance policies as they do not meet our minimum acceptable standards for cover.
How much is insurance?
Our insurance replaces new for old. The cost therefore depends on the true total value of the items you put into storage if you had to buy them again today. As a guide, insurance for lockers starts at £1.12 per week for £1000 of cover and insurance for rooms starts at £2.47 per week for £2000 of cover. As the amount of cover increases the price per thousand gets cheaper. We recommend you speak to one of our team to discuss the items you have and work out your personal quote.
What is the minimum insurance?
The minimum insurance is the full new replacement value of your goods. Our insurance for lockers starts at £1.12 per week for £1000 of cover and insurance for rooms starts at £2.47 per week for £2000 of cover. As the amount of cover increases the price per thousand gets cheaper. The amount of cover you choose should accurately reflect the value of the items in your unit.
Can I move in today?
Yes. If you need to get things arranged quickly please call your local branch to speak to one of our friendly team and we will try our best to help get things organised so that you can move in today.
What ID and other things do I need to bring with me?
When you come in to begin your rental please bring with you the following:
- Photo ID (Passport or driver’s licence)
- Proof of address (Bank statement or utility bill)
- Padlock (We can provide this for £10 on the day if required)
What is the minimum storage term?
The minimum term is 1 month. There is no maximum term; you are welcome to keep your unit for as long as you wish.
Should I reserve the unit?
You don’t have to, but we highly recommend you do as it guarantees your space. Because our prices are so low units always go quickly! It’s super easy to book online; just enter a few details to secure your space with a minimum of fuss. However, if that’s not your thing you can call us and speak to one of our friendly team who can go through reserving your unit over the phone.
How can I cancel a storage space that I’ve reserved?
Either email or call us as soon as possible to let us know you no longer need the unit.
Can I change the size of my unit after I’ve moved in?
Yes. We’re proud to say that we’re super flexible on this. Our customers often change units depending on what they are storing at the time. If you need to do this call and speak to one of our friendly team to discuss your options. There is no charge for switching units and it can be done at any time during your rental.
Do I have to sign a contract?
Yes. All customers are required to sign a contract called a Storage Licence Agreement when they move in. You will also be given a copy of our full Terms and Conditions. Our staff will explain the most important points of the contract to you and will be happy to answer any questions you may have.
Do I have to be there on moving in day?
Yes. You’ll need to be present when the goods are first moved into the unit. You need to make sure you’re happy that all of your items have been loaded into the space properly and then you’ll have to lock the door with your padlock and take away the key. You’ll also have to complete the Storage Licence Agreement and provide some ID.
Can someone else sign the contract on my behalf?
No. The Storage Licence Agreement is a legal contract between the named person – who must sign it – and us.
However, If you’ve reserved a unit but can’t be there on the day it may be possible for the name on the contract to be changed to the person who is there as your representative, as long as you give them permission to store on your behalf. If this happens it is possible at a later date to arrange for the contract to be ended and a new one taken out under your name. Please contact one of our team to discuss your options in more detail.
Can a removals company deliver my items on my behalf without me being there?
Yes. If it really is impossible for you to be there on moving in day there you can come in beforehand to sign your Storage Licence Agreement. You’ll need to provide us with written authorisation that the removals company are permitted to access your unit. You’ll need to provide them with the key to your padlock and instruct them to load the unit on your behalf. Once your goods have been loaded the removals firm will have to lock door with your padlock and you’ll have to arrange to take possession of the key from them independently of us. We do not hold keys for customers.
Please note that we do not hold any responsibility for your items while they are being loaded by your removals company.
Will you accept deliveries on my behalf?
No. We do not currently offer this facility.
What do I need to do to give notice?
Please email your branch to give a least 14 days’ notice in writing. Include your full name, address, unit number and the date you intend to vacate.
Vacated units must be left completely empty and clean. Remember to take your padlock away with you.
Once this has been done unused days of rental will be refunded to you, along with your deposit. Please allow up to 5 working days for your account to be credited.
Do I need to give notice?
Yes. We require 14 days’ notice in writing.
What if I don’t give enough notice, or none at all?
Don’t worry; we’ll never stop you from moving your things out. However, if you forget to give us notice or don’t give us the full 14 days we ask for, we’ll apply the relevant notice period and associated rental charges to your account. Once that has been taken into account we’ll refund whatever is owed to you.
Do I need to leave my room completely empty and clean when I move out?
Yes. The unit should be left in the same condition as it was when you began renting it – completely empty and clean. Remember to take your padlock away with you.
If anything is left in the unit or on site, we may levy a cleaning and disposal fee. If you leave the padlock on the door and/or don’t tell us that you are moving out, we reserve the right to keep your contract open and continue charging rental for the unit until further notice.
Can you recycle or sell anything I leave behind
If anything is left in the unit or on site we reserve the right to:
- Keep your contract open and continue charging rental for the unit.
- Levy a cleaning and disposal fee.
- If you don’t pay our charges, we retain the right to dispose of or sell any goods which remain in order to make good any deficit.