Henfield Storage Reviews

‘Good and professional company’

Very good and professional company I recently joined the storage company with Heinfield and had a very positive experience. The staff were extremely helpful and understanding, and went out of their way to assist me. The pricing is very competitive compared to other storage providers. Overall, the service was excellent and I would definitely recommend them.

‘Excellent service, helpful at every moment’

Excellent service from start to finish from Tim at the Brighton location. made the whole process easy and stressfree, Thanks!

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Thank you very much for the 5-star review and such kinds words. It was great meeting you and no problem at all helping you with your items. I am glad your whole move went well and also hope you enjoyed your burger! Kind regards, Tim

‘Great!’

Very professional. Easy to contract and do business with. Amazingly they collected our items that needed to be stored and transported them to the storage facility.

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Thank you, Clare, for your very kind review. We are happy to hear you are having such a positive experience storing with us here at Henfield Chiswick :-) Kind regards, Ryan

‘Reliable and efficient.’

Excellent service. All the staff and kind, chatty, helpful and efficient. Really nice people.

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Thank you so much for the 5-star review! And thanks too for the kind words about the team :-) We're very happy to hear of your positive experience and hope you continue to enjoy storing with us here at Henfield Chiswick! Kind regards, Ryan

‘Read The Small Print’

Asked for a quote to be send me to, never received as they didn't input the correct email address, turned up on a Saturday, paid my fee at 12:15hrs only to be told they close at 13:30hrs on a Saturday when I am half way through moving personal belongings into the locker, had to find alternative storage to store my belongings till Sunday when they are open from 09:00 to 11:00 Extra costs to me is that I cant meet my daughter on Sunday, Special Needs who has to have a daily routine, hire another van, take another day off so lose a days wage

Reply

Thank you for your comments. We’re sorry to hear you feel we keep our opening hours hidden behind ‘small print’. We don’t believe this is the case at all. Our opening hours are very clearly shown on our website and indeed all other online platforms, such as our Henfield Storage Horsham Google Business listing. They are also clearly displayed at the store. On the day prior to when you started renting your unit, when you first came in to look at potential storage options, my colleague gave you a leaflet that had all of our contact details, including our opening hours. We’re sorry that despite all of this you were unaware of our Saturday hours. It does seem that although we tried to send you a quote via email that unfortunately we’d taken your email address down incorrectly. Mistakes do happen sometimes and we’re sorry about this. I’ve been informed that as soon as you came in on the Saturday and told us about the email mix-up we corrected our system and resent the quote immediately. That email also contained our opening hours. After receiving it you went ahead and proceeded to take-up a unit with us. If you need any more help or have any further questions, please contact the store team. Thank you for storing with us. Regards, Ben

‘Couldn't have gone better!’

Excellent from the first contact through to helping us move in! Professional, friendly, understanding, efficient. A special thanks to Matty.

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Thank you very much for your great review! I’m very happy you found our service so helpful. Take care, Matty

‘Highly recommend’

All the staff were super professional and friendly. They went above and beyond to help us. Highly recommend.

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Hi Ruth, thank you for taking the time to leave such a kind review. You’ve both been great from the outset. We’re always here to support you and keep everything running smoothly. We really appreciate the recommendation. Kind regards, Val

‘Professional, efficient, fun!’

Thanks Mash and Tim, absolutely fantastic service. Professional, efficient and even made it fun! That’s about as painless as it could be, much appreciated guys!

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Hi John, No worries! It was our pleasure to help you with your storage. We're very happy the experience was fun for you too! All the best, Mash & Tim

‘Great service and certainty about the future cost’

The storage was easy to arrange with friendly and efficient service. I need longer term storage so it is helpful to know what the cost will be for the coming 12 months.

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Hi Matthew, many thanks for the 5 stars and the kind words. We are really pleased that you found everything easy to arrange and that our service was efficient and friendly. Its lovely too to hear hear that you've taken advantage of our 12 months prepay offer and locked-in a great price for your storage! Kind regards, Tim

Great service, would recommend Henfield to anyone in Brighton looking for storage. Thank you Tim.

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Hi Sam, thank you for the 5-star review! It's always extremely rewarding to know that we're doing a good job and our customers recommend us. Kind regards, Tim

‘Great storage and great price’

Really reasonable from a price point. The staff were super helpful and made sure that I wasn’t paying extra for time I was not storing my items. There are plenty of trolleys to move your things and everything is very secure

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Thank you so much for your great review, Anne. We’re so glad that you are happy with our pricing – we aim to offer the best value and provide the best service. All the best, Mash & Matt

‘Excellent service (again)’

Extremely helpful, professional and friendly staff.

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Welcome back to Henfield Storage, and thanks very much for the 5 star review! It's always lovely when a customer returns to use us again. We're happy we've managed to live up to our reputation the second time around :-) Kind regards, Tim

‘Incredibly kind and helpful staff.’

Incredibly kind and helpful staff. Highly recommend.

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Thank you so much for taking the time out to leave us such nice comments, Sarah. It was our pleasure to help you with your ongoing storage needs. All the best, Mash

‘Excellent’

Excellent 😊 Paul at the Brentford office was very polite, helpful and informative

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Hi Zuli, it was great meeting you and helping with your move into storage. Thanks very much for the kind words and great review! Kind regards, Paul

‘Storage’

It was all so easy changed size last minute and the person on the desk once I arrived showed my removal guys the unit while we did the simple paperwork truelly an experience not many business deliver in 2026

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Thank you very much for your lovely comments and the 5 star review! We're very happy to learn that you felt you had that had an easy and stress-free experience storing your items with us 😊 Kind regards, Frankie

‘Would recommend’

Amazing service. Excellent removal and load in. Friendly. Helpful. On time. Would recommend.

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Thank you so much for taking the time out to leave us such nice comments. It was our pleasure to help you with your ongoing storage needs. All the best, Mash

‘Thank You’

The Henfield collection offer is what makes working with them so great. Mo was helpful and efficient on the day, as well as in the run up.

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Thanks very much for the great review! We're very happy you could take advantage of our free collection offer and felt we provided great service :-) Kind regards, Mo