a few things you should know first...
We’re glad you’re thinking of using our free collection service! We’ve just got a few super simple t's&c’s to run past you, so you know what you’re getting when you come to us.
Here are the basic terms and conditions that apply to our collection service. We do need you to agree in order to make your moving process as simple and pain-free as possible!
They’re summarised for you below and you can find the detailed t's&c’s here.
it's a joint effort
We’ll send one of our uniformed staff (so you recognise them) to your home or workplace, to pick up your goods and bring them to our warehouse. We help you load and unload all under your watchful eye, as your possessions are under your responsibility.
list the items
We’re going to need you to list the items and what is being boxed. Anything exceeding £2,000, please make a note of it. You’ll need to specify these high value items for insurance when you get to the store.
Your possessions should be suitably packed and easily accessible when we arrive, preferably on the ground floor please. We'll check this with you when you book.
Our collection services run from Mondays to Fridays, and we give our staff a break on Bank Holidays.
For a normal collection (under 50 sq ft), we send one man and a van. He’ll help you load the van and unload again, giving you an extra pair of hands. We think with a team effort it will be twice as fast!
If you are taking 50-90 sq ft, we’ll need another extra pair of hands, and if it’s 100 sq ft or more, two extra pairs of hands. You can get friends to be the extra pairs of hands or if they’re busy, we can provide extra help. Please call us to get a quote for this.
We’ll need you and these extra helpers to come to the store with us (and yup, you can ride in the van with us if you like). This gives you a chance to put your own padlock on the room, and complete a few bits of paperwork and the storage contract.
If you’re unsure or unhappy with any of the above, let us know.
Generally speaking, our free collection service is available within 30 miles of each branch. We cover anywhere inside the M25, between London and the south coast. Call us to find out if we can get to you!
free van hire
As an alternative, book for a month or more and we offer a free van hire service for a day (worth £49) during the week. Or you can take a larger van and we'll put that £49 towards the total. This service is only available from our Horsham location at the moment (conditions apply).