a few things you should know first…
We’re glad you’re thinking of using our free collection service! We’ve got a few straightforward rules and expectations to run past you, so that we all know what we’re doing.
Please note that our full terms and conditions do vary depending on whether you’re choosing self storage or click+store, but we’ve pulled out some of the main points below. If you want the full detail, you can find it at the bottom of this page.
it’s a joint effort
We’ll send one of our uniformed staff (so you recognise them) to your home or workplace, to pick up your goods and bring them to our warehouse. We help you load under your direction, as your possessions are still your responsibility at this stage.
If you’re taking our self storage option, you’ll need to come with us to the store where we again help you unload into your room. For click+store, there’s no need to come with us – we take care of everything from here.
list the items
We’re going to need you to list the items and what is being boxed. For insurance purposes, please also email the details of any high value items (over £1000) to firstname.lastname@example.org.
Your possessions should be suitably packed and easily accessible when we arrive, preferably on the ground floor. We’ll check this with you when you book.
For click+store, please don’t seal up any boxes yet – when we arrive, we’ll need to take a picture of the contents for the photo inventory.
Our collection services run from Mondays to Fridays, and we give our staff a break on Bank Holidays.
For a normal collection (under 50 sq ft), we send one man and a van. He’ll help you load the van, giving you an extra pair of hands. We think with a team effort it will be twice as fast!
If you are taking 50-90 sq ft, we’ll need another extra pair of hands, and if it’s 100 sq ft or more, two extra pairs of hands. You can get friends to be the extra pairs of hands or if they’re busy, we can provide extra help. Please call us to get a quote for this.
If you’re taking self storage, we’ll need you and these extra helpers to come to the store with us (and yes, you can ride in the van with us if you like). This gives you a chance to put your own padlock on the room, and complete a few bits of paperwork and the storage contract.
If you’re unsure or unhappy with any of the above, let us know.
Generally speaking, our free collection service is available within 30 miles of each branch. We cover anywhere inside the M25, between London and the south coast. Call us to find out if we can get to you!
free van hire
As an alternative, book for a month or more and we offer a free van hire service for a day (worth £49) during the week. Or you can take a larger van and we’ll put that £49 towards the total. This service is only available from our Horsham location at the moment (conditions apply).