Henfield Storage Reviews - Crawley

‘Thoughtful and considerate’

The staff was welcoming, thoughtful of my medical situation and recommended convenience storage room. The process was easy and clear from start to finish. Ossi the delivery guy was an amazing help and considerate too to my situation.

Top information and service , mash , ben and tim are very knowledgeable

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Thank you for the great review, Anthony. I was happy to help, and it's great we managed to find you the right size unit in the end! Kind regards, Ben

‘Our preferred supplier’

Always great service from the team.

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Thank you very much for the great review! It's much appreciated. Best regards, from the Henfield Chiswick team

‘Highly Recommend’

Would highly recommend Henfield for their affordability and kind caring staff who handled my request with ease. Move in day was easy peasy so huge thanks to Peter, Abdul and Mohamed for their assistance in getting me locked and loaded. If you’re looking for affordability, convenience and great response times then you can’t do better!

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Thank you so much for your wonderful review and recommendation. We're delighted to hear that you found our service affordable and that our team made your move-in experience smooth and stress-free. Peter, Abdul and I really appreciate your kind words, and it's fantastic to know we could help make everything "easy peasy" on the day! Your feedback about our responsiveness, convenience, and customer care means a great deal to us. Thank you for choosing Henfield, and we wish you all the best in your new space. If there's ever anything you need, we're always here to help. Mohammed

‘Stress free and professional’

It was boiling hot and I had some really heavy items. They made it super smooth, stress free and far easier than I thought it would be, considering the circumstances. Very grateful - hardworking, friendly and professional staff. I would definitely recommend.

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Thank you for the lovely review! We're very happy we were able to make it smooth and stress-free experience for you, especially considering it was a super hot day! Kind regards, Tim

‘Great service’

Excellent service. Ben was really friendly and helpful. Thank you!

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Thank you for the 5 stars, Nina. It was an absolute pleasure working with you and your excellent logistical skills! Hope the move down continues to go smoothly. Best wishes, Ben

‘all I need’

Good prices - all I want is storage, no 24 hours, apps etc - just storage and the opening hours work for me, the prices are good - at other places I had to pay much more and I do not need to access at 1 in the morning - I use Henfield in Wimbledon and Horsham

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Thank you, Edward, for taking the time to leave us a review. It's great to hear that our straightforward, low-cost approach works well for you. You, like you many folks we speak to, simply don't require things like 24-hour access or phone apps that some other storage providers offer but which usually costs far, far more. We're happy we can provide exactly what you're looking for at both our Wimbledon and Horsham stores. We appreciate your support greatly, and thank you for choosing Henfield Storage. Best regards, Val

‘A harassing experience.’

Harassing. I only went with Henfield coz it was 110 a month. Now paying 175. That is wrong! Feels a con. No one has suggested cheaper ways. I discovered that myself but too unwell to change at present. I have been a long standing customer and I have never been offered any discount or offer. Never would I use Henfield again.

Reply

Thank you for your comments. We do understand that it is never nice when bills go up. However, you have been storing with us for some years, and we, like other companies which are subject to cost increases, do increase rates from time to time. Our rates are still extremely competitive compared to other providers in the area, and we do make sure that any changes are communicated well in advance. If you would like to explore some options of how you may be able to reduce your costs, please contact the store and speak to our team. They will be very happy to assist you. Regards, Ben

‘Perfect’

First Class

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Hi Stuart, thank you for taking the time to leave us such kind words and a the lovely 5 stars! Kind regards, Tim

‘Recommended storage company’

Friendly and helpful service, the pick up was on time and the driver helped pack and unpack the van. The storage price is significantly cheaper than other storage units in the area.

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Thank you so much for the 5-star review, Anthony! Your feedback is greatly appreciated. It was a pleasure assisting you with your collection, and I’m glad to hear you were happy with the service provided. I hope to help you again in the future! Kind regards, Abdul

‘A well organised and friendly storage company’

Always a pleasant surprise to come across happy and helpful staff. Henfield Storage were friendly, welcoming and patient from the outset. Their premises are clean and well organised and they were the best price offering on the market in our area. Our items were picked up in a van for free and Tim helped us load and move all our items to the individual storage locker. A totally pleasant experience. I would highly recommend this company.

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WOW! What an amazing review. Thank you so much for taking the time to leave such kind words. We are very happy that you felt you had such a positive all-round experience while storing your items. Kind regards, Tim

Helpful staff, nice facility

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Hi Anthony, thanks very much for the five star review! Kind regards, Tim

‘Great service’

Excellent service all around

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Thanks for the great review! We're very happy that you felt that we provided excellent service and that you had a great all-round experience :-) Kind regards, Tim

‘Henfield Storage’

A really helpful and knowledgeable team . Really friendly too.

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So glad to hear that you are pleased with our service, James, and happy that you have chosen us for your storage needs. All the best, Mash

‘Highly recommended’

Great service from all the team at Henfield Storage. The free collection service was brilliant - Ben was so patient and helpful.

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Thank you so much for the 5 stars, Phillip! It was a pleasure working with you. Kind regards, Ben

‘Great storage with genuinely friendly efficient staff at competitive rates’

Very efficient, friendly and helpful throughout the process - I could not recommend more highly. I had shopped around to find the most competitive price and found that Henfield were actually far more genuine and supportive than their more expensive competitors.

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Hi Christine, we are very happy to hear that you thought the we've provided a 5-star experience! It was a pleasure to meet you and chat with you. If you ever need anything from us do not hesitate to let us know. Kind regards, Richard

‘Helpful and efficient’

The collection service was efficient and Frankie was particularly helpful. This is the first time I have used a storage facility and so far it has exceeded expectations.

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Thank you very much for your 5-star rating and very kind words — we really appreciate your support! I am very happy I was able to help, and to hear that you had a great experience moving into storage with us. We always aim to provide the best possible service 😊 Kind regards, Frankie