Henfield Storage Reviews - Crawley

‘Great experience’

Understanding, helpful and offeried good advice throughout the whole process. Thank you

‘Helpful’

The collection was easy, free and the driver- Frankie, very helpful.

‘Great staff, friendly and always helpful, great price as well’

Great staff, friendly service and very helpful 👍

‘Great to deal with’

Helpful and responsive throughout. No call centres. They answer phone and you speak to the same team each time. The van arrived on time and when it was clear I had booked too much space, there was a process initiated by them to reduce my payment and issue a refund. There were one or two bumps in the road, but it was because you need to read the small print and I didn't, in short you need to bring the stuff to the click&store driver so I had a mad scramble to find someone to help me. It's on their website though.

Reply

What a lovely review! We were happy to be able to organise your storage so quickly for you. Our team are dedicated to providing the best possible service and finding the right storage solution. Thank you also for organising the assistance with loading. It’s our pleasure to have been able to help and gratifying to hear that you are so pleased. All the best from the Click+Store team

‘Excellent all round’

Absolutely first class. Polite, courteous and really efficient. Back room admin really excellent too. Even have an efficient out of hours service

Reply

Thank you for the lovely review. We are very happy to hear that our Click+Store service and our team met all your expectations and more! We hope you continue to enjoy storing with us :-)

‘Definitely recommend.’

Henfield Storage are really excellent. Well organised and helpful. Definitely recommend.

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Many thanks for the lovely review and recommendation! :-) Kind regards, Tim

‘No fuss and helpful’

Prince was very good to deal with - no fuss and helpful.

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Thank you so much for the 5 stars and very kind words! I'm glad I was able to help, even though it was for a short while! Kind regards, Prince

‘Great service’

Great service, easy to deal with and helped out where other storage companies wouldn't. Great work!

Reply

Thank you for your lovely review, Brian 😊 We’re so pleased you found our service easy to use and that our team could help where needed. We really appreciate your kind words. Thanks, Elvis

‘If you need a storage space, go to Henfield Storage!’

Very professional service, from my initial visit to the storage site in Brighton, to the actual booking and securing my storage unit. The gentleman who first saw me was friendly, and answered all my questions. He showed me several storage units, so I can visualise which size and layout is best suited to my needs. Then we booked the collection date, and when I got home, I already had the email with all information about my storage contract, including breakdown of the quote, T&Cs and the collection date. The next day I met Tim - the person who was in charge of my collection that morning. Tim is professional, very helpful and knowledgeable, did everything to make the process smooth and on time - as planned. When we moved my items in the allocated storage unit, he took me through the contract and explained again that if I need anything I can always contact him. The whole experience with the Brighton based team, in particular Tim was perfect. Tim went out of the way to make the whole process run smoothly, he put me at ease and worked hard to complete the process within the scheduled time. Apart from the excellent storage facility and friendly and professional employees, they have very competitive prices and excellent location in Brighton.

Reply

Thank you for such an amazing review! It was an absolute pleasure helping you with moving and storing your items. Your kind words mean a lot to us as a company and to me personally too. We like to make sure that or customers have a great experience from first contact to the day that they vacate their storage. I hope all goes well and you can sort out your items to make things easier for you. Kind regards, Tim

‘Great service and value’

The service was excellent and super well priced. Would definitely recommend the team at the Wimbledon branch.

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Thank you for your lovely review. We’re delighted you found our service excellent and good value, and we really appreciate your recommendation of our Wimbledon branch. Kind regards, Elvis

Very helpful and friendly

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Thanks very much for the 5 star review! Kind regards, Tim

‘Very satisfied about the service’

Very friendly service and advised

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Hi Antones, thank you very much for the 5 stars! We're happy to know you found our service friendly :-) Kind regards, Tim

‘Thanks to Tim!’

Managed to sort me a room almost double the size of the other big known storage company in Brighton for basically the same price, and it’s only up the road as well, so super convenient. The best part of the service was Tim the driver helping me move all my very heavy bulky music gear, huge speakers and about 30 odd boxes of heavy vinyl, he was so helpful. He had a decent size van with a tail-lift, all part of the service. Friendly and nothing too much trouble, an asset to the company. Give that man a raise damn it!

Reply

Hi Toby, what a lovely review - thank you! It was great meeting you and no problem at all to help move your items (even though some were quite heavy - ha ha). Just remember that only the best customers have an awesome vinyl collection to their name. I am glad we were able to give you the storage space you required for the right price. Kind regards, Tim

‘Excellent service and value’

I’ve had an excellent experience with Henfields. They’re always polite, friendly and easy to get hold of, and their storage is great value for money. I’d happily recommend them to anyone looking for a reliable and straightforward storage company.

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Hi Jane, we pride ourselves on doing our very best to provide great service, at the keenest prices. It is so rewarding to hear that you are so happy with our efforts – the best reviews are recommendations, thank you! All the best, Mash

‘Amazing service and great price’

Excellent service. Our helper, Tim, was very friendly, efficient and professional; he helped us out a lot! Would definitely use Henfield storage again and recommend to others.

Reply

Hi Emmett, what a lovely review! Thank you for taking the time out to leave us 5 stars and such kind words. Hope you have an amazing time on your travels. Kind regards, Tim

‘Good price,! Good Service! Great Customer’

Excellent storage service and a very professional experience throughout. We were offered a great price for 3 months, including help with collection which no one else on the market offered . Frankie’s customer service was exemplary, she was personable, quickly found solutions and made us feel completely comfortable without any hard sell. I would definitely recommend them for their excellent service and customer care.

Reply

Thank you so much for your great feedback! I am very happy to hear you felt that we provided great service, and that your collection and the whole storage process was stress free. We really appreciate your recommendation :-) Kind regards, Frankie

‘A very good first impression’

Val at Wimbledon was very helpful in showing us around and telling us how things work. Professional, friendly and informative. I feel confident about using this self storage.

Reply

Hi Sally, thank you very much for your lovely review. It was a pleasure showing you around our Wimbledon facility and explaining how everything works. I’m really pleased to hear that you found the visit helpful and informative and that you feel confident about storing with us. We really appreciate you taking the time to leave your feedback. Kind regards, Val

‘Excellent end to end’

Abdul and Frankie were superb today with my move. Peter from Southwark was the reason I moved away from Cadogan Tate to Henfield. Everyone has been super friendly, clear and the move went seamlessly. Fantastic decision.

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Thank you so much for your kind words, David! It was a pleasure helping with your move. I’m glad everything went smoothly, and I truly appreciate your feedback. Kind regards, Abdul