Henfield Storage Reviews - Crawley

‘Amazing service and great price’

Excellent service. Our helper, Tim, was very friendly, efficient and professional; he helped us out a lot! Would definitely use Henfield storage again and recommend to others.

Reply

Hi Emmett, what a lovely review! Thank you for taking the time out to leave us 5 stars and such kind words. Hope you have an amazing time on your travels. Kind regards, Tim

‘Good price,! Good Service! Great Customer’

Excellent storage service and a very professional experience throughout. We were offered a great price for 3 months, including help with collection which no one else on the market offered . Frankie’s customer service was exemplary, she was personable, quickly found solutions and made us feel completely comfortable without any hard sell. I would definitely recommend them for their excellent service and customer care.

Reply

Thank you so much for your great feedback! I am very happy to hear you felt that we provided great service, and that your collection and the whole storage process was stress free. We really appreciate your recommendation :-) Kind regards, Frankie

‘A very good first impression’

Val at Wimbledon was very helpful in showing us around and telling us how things work. Professional, friendly and informative. I feel confident about using this self storage.

Reply

Hi Sally, thank you very much for your lovely review. It was a pleasure showing you around our Wimbledon facility and explaining how everything works. I’m really pleased to hear that you found the visit helpful and informative and that you feel confident about storing with us. We really appreciate you taking the time to leave your feedback. Kind regards, Val

‘Excellent end to end’

Abdul and Frankie were superb today with my move. Peter from Southwark was the reason I moved away from Cadogan Tate to Henfield. Everyone has been super friendly, clear and the move went seamlessly. Fantastic decision.

Reply

Thank you so much for your kind words, David! It was a pleasure helping with your move. I’m glad everything went smoothly, and I truly appreciate your feedback. Kind regards, Abdul

‘Service at Henfield storage’

Very happy mr Prince was incredibly helpful! He helped us during the whole process and we appreciate it immensely! Thank you again !

Reply

Thank you so much for your wonderful review, Alexander! I'm delighted to that I was able to help make your move smooth and stress-free. Kind regards, Prince

‘Tim - the great storage guy!!’

I liaised with a guy called Tim who went out of his way to make everything clear which I really appreciated. He was really pleasant and did a great job of packing my stuff as my sister wasn’t well enough to assist.

Reply

Hi Sandra, thank you for the amazing review! It was no trouble at all helping you to store your items. Kind regards, Tim

‘transfer between branches’

I've had a unit at Henfield's South Wimbledon Branch for many years and transferred this week to the Staples Corner branch which is nearer to where I now live. The transfer was made very smooth thanks to Elvis' help and driving between branches and the generous help I received from staff at Staples Corner to unload the van and pack the new storage unit. All the paperwork was managed quickly and efficiently. Highly recommend

Reply

Thank you, Jonathan, for your wonderful feedback! We're delighted to hear your transfer went so smoothly and that Elvis and the teams at both branches were able to make the process easy and stress-free. We really appreciate your recommendation! Kind regards, Fahim

‘Thank you Tracy!’

Amazing service with lovely Tracy! She made everything seamless and was such a joy throughout

Reply

Hi Sophie, thanks so much for your lovely review, it was my pleasure :-) Best wishes, Tracy

‘Excellent storage, excellent people’

Excellent customer service from Ben - super helpful. And also just excellent value. 10/10, would reccomend!

Reply

Thank you very much, I really appreciate your kind words. Hope you get some downtime to enjoy your new city soon! Best wishes, Ben

‘Thoughtful and considerate’

The staff was welcoming, thoughtful of my medical situation and recommended convenience storage room. The process was easy and clear from start to finish. Ossi the delivery guy was an amazing help and considerate too to my situation.

Reply

Thank you so much for your 5-star review! We're delighted to hear you had a great experience. Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback. All the best! Fahim

Top information and service , mash , ben and tim are very knowledgeable

Reply

Thank you for the great review, Anthony. I was happy to help, and it's great we managed to find you the right size unit in the end! Kind regards, Ben

‘Our preferred supplier’

Always great service from the team.

Reply

Thank you very much for the great review! It's much appreciated. Best regards, from the Henfield Chiswick team

‘Highly Recommend’

Would highly recommend Henfield for their affordability and kind caring staff who handled my request with ease. Move in day was easy peasy so huge thanks to Peter, Abdul and Mohamed for their assistance in getting me locked and loaded. If you’re looking for affordability, convenience and great response times then you can’t do better!

Reply

Thank you so much for your wonderful review and recommendation. We're delighted to hear that you found our service affordable and that our team made your move-in experience smooth and stress-free. Peter, Abdul and I really appreciate your kind words, and it's fantastic to know we could help make everything "easy peasy" on the day! Your feedback about our responsiveness, convenience, and customer care means a great deal to us. Thank you for choosing Henfield, and we wish you all the best in your new space. If there's ever anything you need, we're always here to help. Mohammed

‘Stress free and professional’

It was boiling hot and I had some really heavy items. They made it super smooth, stress free and far easier than I thought it would be, considering the circumstances. Very grateful - hardworking, friendly and professional staff. I would definitely recommend.

Reply

Thank you for the lovely review! We're very happy we were able to make it smooth and stress-free experience for you, especially considering it was a super hot day! Kind regards, Tim

‘Great service’

Excellent service. Ben was really friendly and helpful. Thank you!

Reply

Thank you for the 5 stars, Nina. It was an absolute pleasure working with you and your excellent logistical skills! Hope the move down continues to go smoothly. Best wishes, Ben

‘all I need’

Good prices - all I want is storage, no 24 hours, apps etc - just storage and the opening hours work for me, the prices are good - at other places I had to pay much more and I do not need to access at 1 in the morning - I use Henfield in Wimbledon and Horsham

Reply

Thank you, Edward, for taking the time to leave us a review. It's great to hear that our straightforward, low-cost approach works well for you. You, like you many folks we speak to, simply don't require things like 24-hour access or phone apps that some other storage providers offer but which usually costs far, far more. We're happy we can provide exactly what you're looking for at both our Wimbledon and Horsham stores. We appreciate your support greatly, and thank you for choosing Henfield Storage. Best regards, Val

‘A harassing experience.’

Harassing. I only went with Henfield coz it was 110 a month. Now paying 175. That is wrong! Feels a con. No one has suggested cheaper ways. I discovered that myself but too unwell to change at present. I have been a long standing customer and I have never been offered any discount or offer. Never would I use Henfield again.

Reply

Thank you for your comments. We do understand that it is never nice when bills go up. However, you have been storing with us for some years, and we, like other companies which are subject to cost increases, do increase rates from time to time. Our rates are still extremely competitive compared to other providers in the area, and we do make sure that any changes are communicated well in advance. If you would like to explore some options of how you may be able to reduce your costs, please contact the store and speak to our team. They will be very happy to assist you. Regards, Ben

‘Perfect’

First Class

Reply

Hi Stuart, thank you for taking the time to leave us such kind words and a the lovely 5 stars! Kind regards, Tim